At TRC, we
are committed to providing the very best service our industry has to offer. We
believe it all starts with people. We aim to hire the best people in the
industry and to provide an environment that promotes their growth. Our clients
understand and realize the power of a strong, dedicated staffing partner and
have the ability to leverage the partnership to their advantage.
Our Client is the
leader in manufacture on-demand self publishing services for authors,
musicians, filmmakers, publishers, film studios, and music labels. If you'd
like to help us build a great self-publishing and manufacturing on-demand
company, this is your chance to help make history in a rapidly-growing
fast-paced environment. We are looking for a dynamic, organized individual to
join our Services team as a Creative Services Coordinator in our Charleston, SC
location.
Position Overview
This position
reports to the Project Team Manager. The primary goal of the team is to provide
members with a personalized experience and quality products.
A Creative Services
Quality Check Coordinator is responsible for working with a large volume of
customers to fulfill products and services utilizing outsourced designers,
formatters, and sometimes performing work internally when needed. In a fun and
fast-paced environment, this position requires communication with internal and
external customers, utilizing a wide variety of software tools to navigate
customer accounts, research and review policies and communicate effective
solutions. The CSQCC will work closely with the Creative Services Coordinators
and other internal teams to ensure that a quality product is delivered timely
and accurately. The chosen candidate must have a strong work ethic, the ability
to deal with ambiguity, and a desire to succeed and be a team player. This
person must have a strong grasp of design, understanding technical and creative
aspects of graphic design and video production.
Job
Responsibilities:
Support the Creative Coordination team with the fulfillment
of Creative services
Provide quality checks on all returned files from
designers and full formatters
Managing workflow using a wide variety of
software systems
Demonstrates clear and polite written and oral communication.
Demonstrates
timely, accurate and professional customer service.
Demonstrates appropriate
sense of urgency for service levels. Accountable for service level agreements
defined for customer interaction.
Basic Qualifications
• 1+ years
Graphic Arts or Design related experience
• Associate’s Degree and 1+ years
customer service experience
• Working knowledge of Adobe Creative Suite
•
Working knowledge of Microsoft Office Applications
• Ability to work weekends
and overtime as required
Preferred Qualifications
• Bachelors Degree is
preferred
• 2+ years of Graphic Arts or Design related experience
• Experience
working with outsource/3rd Party Vendors
• Aptitude to quickly learn new
systems and software
• Ability to multi-task & prioritize, with strong
organizational and follow-up skills
• Excellent oral and written communication
skills
Salary :$16.00 -
$20.00 /Hour
Employee Type : Full-Time
Industry : Internet
– Ecommerce Call Center / SSO / BPO Computer Software
Job Type : Customer
Service Design Media - Journalism – Newspaper
Required Education
: 2yr degree
Experience : At
least 1yr
Contact : Laura
Brown
Fax : 803-779-3033
